Terms of Use

We recommend that you carefully go through our Terms of Use, to better understand the different features of our service, and information about our Website. Click the links below to access the information within

Acceptance of Terms of Use

These "Terms Of Use" govern your use of the Website hereinafter referred to as "Service". The Service is owned and operated by Fish Away (hereinafter referred to as "") and is offered to you (hereinafter referred to as "Member") as per your agreement with and acceptance of this document (hereinafter referred to as "Membership"). By clicking the box entitled "I Have Read and Accept the Terms of Use" as part of the registration process, Members accept all items in the Terms of Use and agree to abide by and be legally bound by the Terms of Use.

By visiting Website, you accept and agree to abide by these Terms of Use. If you do not agree to these Terms of Use, you should not use the Website.

These Terms of Use are an ongoing contract between you and and apply to your use of the service and Website. These Terms of Use affect your rights and you should read them carefully.

Changes to terms of Use reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the "Terms of Use" located at the bottom of the pages of the Website. The most current version of the Terms of Use will supersede all previous versions. Your use of the Website or continued use of our service after changes are made means that you agree to be bound by such changes.


Any information submitted on the Website is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices (located at the bottom of the pages of the Website)

Order Acceptance reserves the right to accept/deny orders at its discretion. website is designed to accept the orders for fishes even during the unavailability however those orders will not reflect any charges. Against the availability of the ordered fishes, customers will be intimated and orders will be executed post confirmation and receipt of payment. By placing the orders at, customers accept the terms and conditions mentioned and displayed. All orders will be processed after the payment confirmation.

Payment Acceptance

Customers of have multiple choices of making the payment for their orders. For instant payments, customers can use our trusted payment gateway provider In case of phone orders, customers will receive an email link which will help them to make onetime payment through Alternatively, in case of expedited orders, customers can choose to do payment through internet banking or direct deposit to the bank account details provided. All payments made at will be confirmed through an email by the gateway provider and

Packing & Dispatch

All orders will be dispatched post receipt of payment.

1. All non-live items will be dispatched in 48 hours of receipt of payment.

2. All freshwater fishes will be dispatched within 4 days post quarantine process.

3. All Marine fishes will be dispatched within 7 days post quarantine process.

4. Live fishes will be sent through railway service or bus service whichever is available and near to the delivery address and the docket copy will be emailed to the customers. Also consignment details will be intimated to the customers through phone to avoid the delay in pick up. Customers will be intimated. It is the responsibility of the customers to collect the consignment at the railway parcel office or bus transport parcel office at the earliest. Live fishes are packed appropriately and additional care taken to withstand 6 hours of delay in pick up. Within which if there is any DOA (Death on Arrival), takes the responsibility for the same and either the consignment will be replaced or the cost will be refunded as per the discretion of In case of delay in pick up or mishandling of fishes while transferring them into the aquarium, holds no responsibility for the causalities.

Note: do not dispatch any goods on all Sundays.

Our Carriers transports articles (except live fishes) through multiple trusted carriers. For all Bangalore deliveries and national deliveries through air handled by our trusted partner DTDC Express Limited. All deliveries through road are handled by our trusted partner On-Dot Couriers & Cargo Ltd. reserves the rights to choose the mode of delivery depending the ordered articles. reserve the rights to change the associations of the carriers at any point of time at its own discretion.

Delivery of fishes reserves the right to deny delivery of fishs at it's discretion. follows different policies for delivery of fishs. To read more about the terms of delivery of fishs, locally and internationally, please read our FAQs.

MOV (Minimum Ordering Value)

Deliveries within Bangalore city limits should bear a MOV of Rs.800 to be eligible for free delivery. Below the MOV, delivery charges of Rs.200 are applicable.

Deliveries out of Bangalore city limits, with in India should bear a MOV of Rs.2500 to be eligible for free delivery. Below the MOV, delivery charges of Rs.400 are applicable.

Membership and Billing

You can find the specific details regarding your membership with at any time after logging in and by clicking on the "Log in" link, located at the top of the pages of the Website.


Though registration on is free, by using the service, you are expressly agreeing that we are permitted to bill you for products purchased, addons, delivery charges, any applicable tax and any other charges you may incur in connection with the product being purchased. Address Book, Reminder services may be used free of cost. As used in these Terms of Use, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method, including a checking account, where applicable.

Order Status

Members of can check the status of orders placed on in real time. Fish Away, however, is permited a 2 hour delay in the updating of these statuses

Order Cancellation

Orders once placed with can be cancelled only till 48 hours before the delivery. After this period, orders cannot be cancelled. On cancellation, a cancellation fee 10% of the total order amount is charged. This amount may be reduced or waived off at the discretion of

Limited Liability

In no event shall, its shareholders, directors, officers, or employees be liable (jointly or severally) to you for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the Website, its contents or our service. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

The service and Website and its contents are provided "as is" and we make no representations or warranties of any kind with respect to the Website, its contents or our service. We assume no liability or responsibility for any errors or omissions in the content of the Website, any failures, delays, or interruptions in the delivery of fishs, delivery of any content contained on the Website, any losses or damages arising from the use of the content provided on the Website, or any conduct by users of the service or Website. We reserve the right to deliver fishs in our sole and absolute discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

Intellectual Property Copyright

All content included on the Website and delivered to users and members as part of the service, including images, text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Fish Away, or its suppliers and is protected by the Indian and international copyright laws. The compilation of all content on this site is the exclusive property of Fish Away., and protected by the Indian and international copyright laws. Content shall not be reproduced or used without express written permission from Fish Away., or its suppliers. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Website, not to insert any code or product or manipulate the content of the Website in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. reserves the right to terminate your membership hereunder if, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the photo copying of fishs or the copying or other unauthorized use of our proprietary content. does not promote, foster or condone the photocopying of fishs or any other infringing activity. Please see the instructions at the end of these Terms of Use for notifying us of the presence of any allegedly infringing content on the Website.

Trademarks is a trademark of Fish Away. The logo,, is trademarks or service marks of Fish Away. The Website, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of Fish Away. The trademarks, service marks and trade dress of may not be used or reproduced without prior written approval from Fish Away. and may not be used in connection with any product or service that is not affiliated with , in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of , or in any manner that disparages or discredits . Other trademarks that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by . Any images of persons or personalities contained on the Website are not an indication or endorsement of or any particular product or our service unless otherwise indicated.

Entertainment and Website Content

We sell and deliver fishs and we reserve the right to display and promote the information on our Website to you in any manner we choose in our sole and absolute discretion. In addition, the Website allows you and other third parties to post reviews or comments concerning the entertainment distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the Website are those of the respective authors and not of Fish Away. Proprietor or its employees. Under no circumstances shall Fish Away., proprietor or employees be held liable for any loss or damage caused by your reliance on information obtained through the Website. It is your responsibility to evaluate the information, opinion, advice, or other content available through the Website.

Use of Information submitted

Fish Away., is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to"Content"), including, without limitation, responses to questionnaires or through postings to the Website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing and marketing products and creating, modifying or improving the Website or other Websites.

Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future. Please note does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.

Service Testing

From time to time, we test various aspects of our service, including service levels, products, promotions and pricing, and we reserve the right to include you in or exclude you from these tests without notice.

Electronic Communications

By using the service, you consent to receiving electronic communications from These communications will include notices about your account (e.g., shipping and receiving e-mails and other transactional information) and information concerning or related to our service, such as featured films or other entertainment information or offerings. These communications are part of your relationship with and you receive them as part of the subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing Your conduct on the website & Limitation of Use
By accessing the Website, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website. You also agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, the terms of which are incorporated herein. You also agree not to impersonate any other person while using the Website, conduct yourself in a vulgar or offensive manner while using our service, or use the Website for any unlawful purpose


Some of the hyperlinks and banners on the Website may lead to other Websites that are not controlled by, or affiliated with, Fish Away. In addition, other Websites may link to the Website. has not reviewed these Websites and is not responsible for the content or privacy policies of these Websites

Claims of Copyright Infringement

It is the policy of to respect the intellectual property rights of others. does not promote, foster or condone the photocopying of fishs or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the Website, or know of someone who is making unauthorized use of the content of the Website, please notify us of your concern by submitting a written notice to us at the following address:

The Fish Away

Via Enterprise
#20, Shastha nagar, SM Road
Bangalore - 560015
Karnataka India

Tel +91 9611827778

Your notice must be signed and contain the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest.

Identification of the copyrighted work claimed to have been infringed.

Identification of the material on the Website that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material.

Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, if available, your e-mail address.

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement that the above information is accurate, and under penalty of perjury, that you are, or are authorized to act on behalf.